The client is a leading American designer and manufacturer of quality leather goods.
The client's stellar customer service was placing an ever-increasing load on a variety of back-end systems, many of which involved manual, redundant data entry. The client realized that these processes could not support their long-term goals.
A Unisource eBusiness Consultant interviewed each of the individual departments to document processes and formulate a recommendation based on internal needs. The Unisource SmartSync™ tool was selected as the preferred solution to address the challenges at hand. With SmartSync™, each department is now able to scan bar codes and indicate the quantities of product needed.
The client’s total internal supply chain process has been dramatically streamlined through Unisource eBusiness. The manual aspect of the ordering process by each individual department has been eliminated. Order entry errors have been virtually eliminated saving the client significant time and cost on error resolution.